Delivery T&Cs

is agreement applies as between you and Patt3rn Up LDN. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Services. If you do not agree to be bound by these terms and conditions, you should stop using the Services immediately.

 

  1. Basis Of Order and Acknowledgement

  2. The Contract is subject to these terms and conditions to the exclusion of all other terms and conditions (including any terms and conditions you purport to apply in any Contract). Minimum order quantities may apply at our discretion.

  3. A Contract shall not be effective until we have issued written acknowledgment and acceptance of such Contract (notwithstanding any earlier confirmation of receipt). We may in our sole discretion decline any purchase order placed by you. No change or modification of the Contract shall be allowed after acceptance by us unless accepted in writing by us. If there is any conflict between the prices indicated online and our acknowledgment of the Contract, then the latter shall take precedence.

RETURNS

Whilst we are confident that you will love our Products. We understand if you do not find them suitable for you. Please ensure all returns are returned in a resellable condition to ensure they are accepted. If a return is deemed to not be in a resellable condition your return will be rejected and can be sent back to you.

  1. We are unable to refund return postage unless the product is deemed faulty. If you need to return your purchase, please email us with your order name and number, as well as the reason why you would like to return your purchase. We will then ask a few mandatory questions regarding your return item(s) in order to avoid people taking advantage of our system.

  2. In the unlikely event that you have received a damaged item, please fill out a returns request, including as much information as possible about the fault you have discovered so we can thoroughly investigate the issue for you. As part of this process, we may ask for a photo of the fault or damage so we can assess the best course of action. We may offer a repair or exchange for your faulty item(s), refunds for faulty items will be given at our discretion.

  3. Please note that we do not cover damage or faults caused by neglect, misuse, or normal wear and tear. However, if you do damage one of your items, we may be able to repair it for you or suggest a solution, so please do not hesitate to get in touch with us.