RETURNS POLICY
Returns and Exchanges
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your item, we are here to help. You have the right to return or exchange your item within 14 days of receiving it.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
Non-Returnable Items
Certain items are not eligible for returns or exchanges. These include:
Items that have been worn or washed
Items with visible signs of wear and tear
Personalized or custom-made items
Returns Process
To initiate a return or exchange, please follow these steps:
Contact our customer support team at to info@patt3rnupldn.com inform us of your intention.
Package the item securely, including a copy of the packing slip or your order confirmation email.
Please ensure the package is adequately insured and tracked as we cannot be held responsible for items lost during return shipping.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5 working days.
Exchanges
If you wish to exchange an item, please contact our customer support team to arrange the exchange. We will provide instructions for the return and replacement process.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item. In such cases, we will cover the return shipping costs.
Contact Information
If you have any questions about our returns policy, please contact our customer support team at info@patt3rnupldn.com
Patt3rn Up LDN is committed to providing a straightforward and hassle-free returns process for our valued customers. Thank you for shopping with us.